Join Bluebird Music!
At Bluebird Music, we’re looking for experienced professionals to join our growing team!
For two decades Bluebird Music has been importing and distributing the world’s finest audio products to like-minded audiophiles. We take special care to provide products that offer supreme musicality, outstanding quality and superior value. We believe that exceptional products should also come with exceptional service.
Bluebird pays careful attention to customer service. All of the brands that we offer bring something unique to the table. In a very competitive market, we are able to deliver international brands with a worldwide reputation for excellence.
If you have a passion for audio equipment and listening to music in its purest form then you might be a good fit for our team.
If you’re interested in joining the Bluebird Music team, please submit your resume and cover letter for our review. Becoming a valued member of the Bluebird Music team will give you access to the latest and greatest equipment from some of the most well-respected brands in the business.
The Product Specialist is our product expert. His or her role is to provide knowledge, expertise, training, ideas and support to our network of authorized dealers and our internal and external sales reps.
As Product Specialist you will develop in-depth knowledge of our key products; understanding how they work and the key features and benefits of each product, how best to use the products and how they compare to the competition. You communicate this information to our dealers to help them market, sell and support our products better.
You are also responsible for handling and managing all product technical support issues from enquiry to resolution. You are our liaison between our manufacturers, our technicians and our dealers. You assist our dealers with trouble shooting and interface with our manufacturers to achieve a resolution for all product technical issues and repairs. You manage the process from start to finish; tracking and recording the flow of goods ensuring customers receive timely and quality service and that warranty claims are processed efficiently.
Training is also a key component of your role, you will provide on-site training to our dealers and you will present our products to small to medium sized groups of customers at dealer events and audio shows across the country.
Other duties include: development of support materials, training materials and product videos and occasionally working and communicating with reviewers.
Relocation to our head office is not required and we are agreeable for the successful candidate to work from a home office provided it is a fully professional situation. This job does require a moderate amount of travel, between six and twelve trips a year, to visit dealers and our sales reps and to exhibit at audio shows and dealer events.
You are highly technical with a deep understanding of many different types of technology including: digital sources, DACs, networking, music file types, metadata, turntables, tube amplifiers, loudspeakers, cables and music management systems such as Roon, Jriver, iTunes etc.
You are able to identify and rectify product technical problems and provide high quality technical support to our dealers.
You are able to take highly technical information from engineers and distill it down into something that non-technical sales people can understand and communicate to their customers.
You are able to set up and tune hi-fi systems to get the best sonic performance and you are able to train dealers on how to do so.
You have excellent of the hi-fi industry in general.
Excellent verbal and written communication skills and excellent telephone manner.
Excellent computer skills in a Windows environment, as well as experience in Mac.
A patient and supporting nature to effectively communicate technically complex concepts to non-technical dealers and help dealers through the process of supporting impatient customers.
Ability and willingness to travel six to twelve times a year.
Experienced Sales Professional
You are an experienced road warier with a deep passion for hi-fi and an intimate knowledge of the hi-fi industry and it's dealers. Extensive travel required.
Go to our Contact page and send us a brief background of your experience and your phone number and let's talk.